About: http://data.yelp.com/Review/id/EEQJa-oTC

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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-10-14 00:00:00 (xsd:dateTime)
itemReviewed	Verizon Authorized Retailer - GoWireless
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	I can't speak about their sales environment. However, I was astonished by how incompetent they were with regards to a simple service issue. My Galaxy S7 had frozen up while I was out running errands. It had remained like that for about an hour. I had tried all the typical resets that I was familiar with (like holding Power and Home together). Nothing was working. As I was heading home, I decided to run in real fast and see if they could do a quick reset. The person who helped me tried all the same resets I had done. Then, he tried to bring up my account but was unable to. He needed my PIN, which I did not know. We usually use the Verizon store on the other side of the freeway and they have never needed my PIN. Without being able to access my account, he had no solution for me. Even if he did, the solution, as he said it, was going to be to text me a reset code. What? You were going to text my frozen phone. How was that going to work? It should be noted that there were 3 other employees in the store and no other customers. Not once did this employee think to ask any of the others if they knew any other reset tricks. Realizing that I was not going to get any help, I left. Five minutes later I was home and able to get on the Internet. A quick Google search came up with the answer as the very first link. Apparently, the reset on a Galaxy S7 is the Power and Volume Down buttons. While that is not the traditional reset, it is not like this is an unpopular phone. I would think that a smart phone representative should be able to know the basic resets of the more popular phones. Needless to say, I will not be returning to this location for any of my future phone purchases. I will continue to use the Verizon store on the other side of the freeway.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Eric

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