| rev:text
| - I posted a previous review, but I wanted to clean it up and give a more accurate walk through of my experience here.
I signed up online, the next day I went to the facility with a change of clothes ready to work out. I walked up to the counter, announced I was a new customer and was given a key tag and a t-shirt so I can advertise for them. I was not given any instructions, rules, a tour or anything else. I asked the person at the counter where the locker room was so I could change, he was nice enough to point.
So I spent about an hour fumbling my way around figuring out where the machines were and worked out. After, I went to the locker room to shower and couldn't find a towel. I went to the front desk and found a staff member to ask (shorts, shaved head, facial hair) and he told me they didn't provide towels. I mentioned that I wasn't told this when joining earlier and that it would be good information. I asked if I could just borrow a towel since this was overlooked and was told I could buy one. Rather than continue down this entirely unhelpful path I just mentioned again that it would be helpful to tell people this when they join, but thank you anyway and I walk off...
The employee yells at the back of my head when I'm about 5 steps off: "Hey man, I'm not the one who checked you in!" Wow, are you serious right now? Yelling at the back of my head to get the last word? I've seen unprofessional behavior in my day but this was a special level. I simply let it go, childish behavior makes me smile so I laughed a bit. On the way out, I got a demonstration of exactly how childish this behavior was: he was actually huddled with the other employees telling them his sad version of this tale and hey all turn and stare me down. So intimidating! Wait, isn't PF against this behavior or is that just for customers and doesn't apply to employees? Apparently.
So I left, what a joke. The next day, I discover that I am apparently the only person in this individuals life worth focusing on. He actually LOUDLY says "THATS HIM!" To the people at the desk as I'm leaving my second day. Yep, that's me... the adult who is ignoring the petulant child attempting to intimidate him.
Clean this crap up. This is why people choose PF over other places, so we don't have to deal with this garbage behavior. While you're training your employees to be decent people towards your customers, take the time to explain that when you choose a career serving others occasionally you have to deal with their frustrations particularly when your coworkers don't do their jobs. So, blame your manager for not training them. Blame yourself for leaning against the counter and doing nothing while your coworker doesn't show a new customer around. Don't blame your customers who get put out by you and your coworkers lack of effort. This was entirely preventable, and the threatening attempts to intimidate that followed are truly pathetic.
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