Brought my sons IPAD MINI here with a broken piece in the lightening connector. Mike V. was super responsive and was able to pull out the piece in 15 minutes. Along the way the poor guy cut his finger bad, stopped wrapped up the finger with a bandage and continued - all without complaint! Wow! I shared that my IPHONE 6S Plus camera was on the fritz - he took a look, agreed and ordered the $10 camera part and I am looking forward getting that fixed as well. Great overall experience.