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| - Note: We met wonderful caring nurses and hospital staff and we met seriously burned out staff that have become robotic and callous to patients and family. We met sensitive loving individuals who are an asset and gift to the medical field and we observed students laughing outside of a room with no supervision moments before our loved one died.
Unless you or your family are a burn victim, my recent experience is AVOID this hospital at all cost! I just finished going to UMC for 23 days straight as an advocate for a close family friend. He was 46 years old and this was one of the worst situations I have encountered. He went in with possible pneumonia, however Doctors were not in agreement on that diagnosis. Doctors never communicated to the family during our stay the exact reason for his illness. There was a suspicion he had an underlying serious illness but final test results were never communicated. Even with this overarching question, there was no reason to create an environment where a person literally suffered for days. We were told by a Doctor a few minutes before his death that he was now in Septic Shock. A hospital bacteria-look it up.
These are a few of the area UMC fell short in: 1. Lack of adequate communication to family For Example, tests results were not communicated as a matter of procedure. I would have to keep asking over and over and leave messages etc. 2. Hospital systems fell short. For example: he was given 3 different teams of doctors. If you keep changing doctors there can be a breakdown in communication 3. Lack of collaboration between hospital staff in general 4. Unclean hospital. For example on 3 occasions I had to call for cleaning staff. To my knowledge week-end staff is cut back. I observed blood left on floor for over 48 hours. 5. Failure to set up systems of checks and balances for critical life threatening decisions a doctor may make. For example: one Doctor deciding to order an invasive test on a patient who is already suffering from a weakened immune system, low platelets and fragile condition. One Dr. Later Walked in to the hospital room after realizing the patient was now in trouble and stated, "Who ordered that test! " And seemed in shock. The patient was returned to ICU following this event and died within 48 hours. 6. Failure to supervise medical student appropriately (See first paragraph). 7. There were also, possible infractions committed on the patients DNR wishes (Pending information). For example, I was told by patient, "Absolutely No" He was, so I am unclear as to why or if paperwork was incorrect.
My friend is gone, I hope this review saves someone else from the trauma and helplessness and possibly a life.
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