I've never walked in to this location.... but this is the place I call from my couch when I'm hungry and exhausted. It doesn't happen too often, but they save the day when it does. The big John is my favorite, husband likes the Vito-although it was heavy on the onions and a tad smaller than my sandwich. Whoever answers the phone is always kind and efficient. Delivery never takes long. I like that they offer their sandwiches in lettuce wraps, but their bread is tasty, too.