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  • My first visit to Urbana was courtesy of a LivingSocial deal. The visit had a rocky start as our reservations somehow vanished from the calendar. About 30 minutes later, the manager and staff member made it right. Although only I was able to enjoy a massage that day, it was well worth it. Rebecca made herself available to provide the massage and she did not disappoint. I was able to relax for a deep tissue massage (shortened to one hour) and I enjoyed it thoroughly. Afterwards, I sat down for some of the delicious Black Tea with Vanilla Cream which was quite calming after the massage. I went home with more tea, Pineapple Passion, Almond Cookies, and Gingerbread Cookies. All delightful! The staff at Urbana did a great job to remedy the situation so that the morning was not wasted. That is exactly how a great business should be run. My thanks to all!
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