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| - I'm just going to come out and say it, I'm not a fan in the least of this place. I've been to several locations, and go way more often than I should but between really "wanting" to like it, and friends that do, I keep giving it a shot.
I really love the idea of the place. A build your own gourmet burger with a large selection of proteins, breads, seasonings, veggies and condiments as well as trendy adult shakes. Unfortunately, both typically fall short. Anyways, in no particular order, the airing of the grievances:
No burger is worth a 90 minute wait. This seems a bigger issue at Fox Chapel or the Waterfront for me. The burger is good, but not worth the wait at all.
The best sip of their milkshake is the first. Each one thereafter gets a little less good.
Speaking of the milkshakes, what the hell is the "whipped cream" on top. It doesn't move or melt. I took a picture....
The buns/bread. You don't think about the bread until it isn't good, and i have never been impressed with the bread here. The last burger i had i took off the ciabatta. It was dry and broke to pieces while I tried to eat. It was such a waste i just left it on the plate.
The service is about a wash. I've never had bad service per se, but haven't really had exceptional either. Case in point on a recent visit, we had to wait a pretty long time to get back the receipt to sign. It was only after about 15 minutes we were told there was an issue with the credit card processing system. No back up plan, no way to expedite, just a genuine apology and still having to wait. I'm not sure what they could really do here, but at my last visit to a fast food chain, it took five minutes to receive my order and the manager comped the whole thing for what he (not me) deemed and unacceptable wait.
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