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  • I used to love eating at Pho Hung but not so much anymore. Over the years, the portion sizes have been steadily shrunk while the menu prices have consistently increased! My favourite to order at any Vietnamese Pho restaurant is of course the Pho Dac Biet (special) but there's nothing really special about their's. Broth is okay, again portion sizes smaller and the garnishes are very skimp. Worst of all is the service! You have to try to flag someone down to pick up your order form and last time we were there, I had ordered a Pho Dac Biet while my uncle ordered a Bun Bo Hue. They brought out my Pho and of course I waited until his order came for us to dine together. We waited about 10 minutes with no Bun Bo Hue in sight. Finally, I nicely asked a server that we're still waiting on his order and she said "don't worry about it" in a flat rude tone! Incredible! I mean, I understand since the staff is not allowed to keep their tips (yes, the owner keeps them all so don't feel obligated to tip generously for such poor service anyway!), there's really no incentive to provide great service but geez, there must still be some service standards in the industry...even in Chinatown! Anyway, after that incident, it's very unlikely that I'll voluntarily dine at Pho Hung again...unless I'm desperate for some hot broth and can't find it elsewhere! Update: since this review, I really have not patronized this restaurant again...and that's 3 years! Now, I feel obliged to share that it is true that the OWNERS DO NOT ALLOW THEIR STAFF TO KEEP THEIR TIPS! I have been informed through firsthand knowledge that employees are paid an illegal $8/hour in cash so technically, the owners are generating obscene profits as the busy clientele always means that the tips pay for staffing several times over! Really an injustice. Explains the poor service though...but can't blame 'em. For this main reason and the overall declining customer experience, really can't ever bring myself to dine here again.
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