Hosted my daughter's 4th birthday party there and it was great. The staff were the ones that really stood out for me. From my first inquiry on the phone to the staff helping me unload my car it was a great experience. Customer service was spot on! I even went over the allowed number of guests and was ready to pay in addition but the manager let it slide (I hope I just didn't get him in trouble!) The venue itself is clean and spacious. There's a good variety of activities from infants to 10yr olds! Its got 4 party rooms so the place can get pretty busy at times but no long lineups for games.