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  • Unprofessional. I purchased a Neil Lane bridal ring for my fiance as a surprise. After giving it to her we brought it back to be resized to fit perfectly. The ring was a size 7 and she needed a 5 1/4. I was told it would be 3 weeks or I would get an email if it was done sooner. I called the day before the original promise date and they stated it was ready and I had been emailed the day before. I told them I hadn't received an email and proceeded to verify my email addrees, which was correct. My finace went to pick up the ring that evening, she tried it on and found it was to big. The employee measured the ring and found that it was a size 6. The employee told her that Niel Lane's rings could only be resized up or down one size. The employee said that they didn't know the ring was a Neil Lane, my finace told them it's written on the inside of the band how do you not know? Then the employee shows my finace a copy of the purchase receipt with the price and everything on it, to try to prove it doesn't say Neil Lane. They tell her a new ring will need to be ordered in her size and that it will take 2 months. I returned later to question why they would give us a ring in the incorrect size back anyway? I asked why wouldn't the person resizing the ring see that it wasn't possible to resize the ring to a 5 1/4, stop and call the customer and tell them that a new ring will need to be ordered. Instead they decided to return an incorrect product to us and expect us to be happy with it?! I called their corporate offices and they were not simpathetic to our situation and offered NOTHING to make us happy customers. Now we're stuck waiting for a new ring that could take 2 months. Rediculously unprofessional.
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