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  • Despite the fact that The Bay stores in Calgary are getting renovated and bringing in some more modern designers, their service is still ATROCIOUS! I honestly have not had such terrible service consistently from one store. Unfortunately this is Canada - the land of monopolies and no options - so we are stuck with The Bay and Sears for department stores, and there are times when I have no choice but to shop there. In one recent experience, I tried on a dress that I had been admiring in a display window for weeks. I saw it online - and I am now kicking myself for not just ordering it to avoid going into the store. But I didn't and now here we are. So I try on the dress and I need the next size up. If you've walked around The Bay recently, you might have noticed that there are signs EVERYWHERE saying: Don't have your size? Ask a sales associate and we'll find it for you, and send it to your home. And I mean everywhere - all over the display racks, dressing rooms, you name it. So I take the dress to the cash register, and say that I'd like to have the next size up sent to my home. The associate looked up the item, and tells me they have it at Market Mall. I say, Great - I'd like it send to my house. She looked at me like I was speaking gibberish, so I repeated myself. She said they couldn't ship it, so I asked why are there signs throughout the store saying if you don't have my size, you will find it and send it to me? Again, she looked at me like I was speaking in tongues and said she had no idea what I was talking about. REALLY?!?! There are signs EVERYWHERE! Which I pointed out to her. At this point I was clearly annoyed - I live in the deep South. I am not driving to the exact opposite end of the city for a dress because The Bay cannot hire competent staff and get their $hit together. So I told her that I would just order the dress online...which was of course now sold out online. *sigh* I guess it was not meant to be! If anyone has shopped at Nordstrom in the US, you know that their customer service is excellent. I hope that they bring this same attitude with them to Canada later this year. At which point The Bay better watch out! I am all for promoting Canadian business, but this store is seriously an embarrassment.
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