My husband bought my ring at kay 6 years ago. We had to bring it in to be resized recently. We called the store on the date they had said it would be ready. We were told they had to fix all the prongs on my ring. There was nothing wrong with my ring except that It no longer fit my finger. We finally picked the ring up and it had a crooked stone and the prongs are way to high above the stone. Since wearing it I have scratched people with it, got it caught in clothing ruining sweaters and it just doesn't look right. I will never go back to Kay, even with my warranty I'd rather spend whatever it takes to fix this the right way.