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| - Warning: I've been here a lot, so this will be a long review.
I've always had a fairly pleasant experience when I have eaten here. The cocktails are excellent (whiskey shot with pickle back, basil gimlet, etc). The service is usually prompt and courteous. And the outdoor seating is nice.
Things I disliked:
-You are limited in the drinks you can order if you are sitting in the outside seating upstairs. Um, what? You mean the servers can't walk up and down the stairs to the main bar? I work at the three-story restaurant...we don't limit what you can order according to each floor.
-The baskets. I can't cut my burger in half very easily when it's in a basket. Additionally, the burgers are so greasy that by the end of the meal, the paper in the basket is falling apart, and it's disgusting.
-Not enough cheese whiz for the fries. It is the smallest cup ever given, and I'm not a cheese-eating monster.
-The tuna burger is gross. It is mashed up tuna pieces formed into a patty. Why can't they just have a tuna steak so I don't feel as if I will become ill by ordering the tuna rare, as I usually would with Ahi tuna? If it was a tuna steak, it would be an excellent sandwich.
-They don't take reservations...not even for large parties. So, on my roommate's birthday, we waited over an hour for a table even though we called ahead and they said they would save two tables for us. I understand a no-reservation policy, but for large parties, I think they could make an exception. It wasn't even a Friday or Saturday night.
-Pretty limited menu. And you can't modify anything. What if I like every single thing on a burger except the spicy cheese? Or I don't like onions? Come on. It's really not that hard.
-The crack dip is really not very good. It just tastes like cheese.
Things I like:
-The button buster. Oh my goodness, delicious. Especially with some of that stone-ground mustard. Nomz.
-The salmon burger. All those ingredients, arugula, the aioli, bacon...all go so perfectly together. It is an incredible burger. And the salmon is always cooked just perfectly so that it isn't dry.
-Service is always fast. I guess that's easy when your menu is basically all burgers.
-The truffle cheese dip. But, see above.
-The basil gimlet. That drink gets me messed up every time! In a good way, of course.
All in all, it's a great place to have a burger, but there are definitely some things that I'd like to see improved before I can give 4-5 stars. Will I be back? Absolutely. Is Burgatory better? Yes.
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