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  • Roughly a month ago I got my hair trimmed and colored. My appointment was at 4:45 but it wasn't until after 5:15 that I finally said something to the receptionist and was acknowledged, after having waited in the lobby for over half an hour. I was then transferred to the stylist's chair, where I sat and waited for another 15-20 minutes. I gave the stylist the benefit of the doubt, maybe there had been an accidental double booking, etc. After 3.5 hours (the salon had closed at least half an hour before I was finished) I reluctantly paid $160 plus tip for my hair to literally look the same, despite supposedly having a balayage to lighten my hair, plus a toner and olaplex treatment. I went home afterwards and had to convince my roommate that I did in fact get my hair done, despite no difference other than trimmed bangs. Coincidentally, my roommate had also gone to the same stylist the day before, and is also unhappy with her hair. We both tried to be positive at first, but as time has passed--in my case--I have realized that I essentially paid all that money for no more than a bang trim and a waste of my afternoon. The icing on the cake is that yesterday I consulted with a stylist at another salon (since I now feel the need to do this prior to my appointment) and she was appalled by my hair. She pointed out that throughout the back of my head there are spots of various shades of brown, dark blonde, light orange, and even RED. Fire engine red. I feel I could have done a better job with box color at home. Maybe the stylist was tired, as it was the end of the day (both the day my roommate went and on the day I went), but it truly is unacceptable and I wish I had said something sooner. Neither of us will be going back.
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