My installer did a great job, very meticulous, clean install, and very informative about the installation. He answered any questions I had and concerns about keeping the windows cracked open, not putting up the sun shade, etc. while the adhesive set. He was thoughtful to minimize blocking the parking lanes for passing vehicles. I liked that he took his time to do a very good job installing my replacement windshield.
I believe each installer from SafePro Glass is an independent contractor, but that didn't matter to me as long as they did a good job. Also, by being a contractor I would think they'd have to be extra good in order to remain in good standing with SafePro.
I was told that SafePro is very responsive if the installation isn't quite right or if there are any issues.
The lady at SafePro assured me that the installation and glass is 100% guaranteed for life (not including future damage of course). They also have a $110 cash back program right now, but we'll have to see if the check arrives in the 14-21 days after today's installation date. I know some of those types of "deals" never arrive from other friends with different companies. I hope SafePro is not one of those.
At this point, I recommend SafePro. If that changes, I will certainly update my review here and elsewhere.