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  • Had yet another horrible experience at Big Grove a few weeks ago. My friend wanted to have brunch here for her birthday so I called weeks in advance and they told me for a party of 13 we'd either have to come at 10:30 or 1:30, so I chose 1:30. Then when the day came for brunch, 15 minutes before our reservation I got a phone call from a very apologetic hostess who was calling to inform me that they had run out of most of their brunch items. She put me in touch with her manager (her idea, not mine) and he could not have been more rude. This was now 10 minutes before our large party was supposed to dine at their restaurant after having this reservation for weeks and he barely even apologized and blamed the hostess for calling me. After a frustrating phone call with him I was ready to go anywhere else but my friend still wanted to go and it was her birthday so on we went. One of my friends got there before me and they informed him that they weren't sure if I was coming because I was "very upset" about the menu, which I thought was uncalled for. When I got there I was promptly ignored for a good what felt like five minutes before the hostess looked up and seated us. I was expecting the manager to stop by our table to check in after the extremely poorly handled debacle, but he never did and of course the service in general was sub par and the food was mediocre. Will not be coming here ever again.
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