He was OK on initial visit, but I came back after 3 years and wanted to have adjustments made (which I should have done a lot sooner because I was unhappy with the fit from the start) he told me I'd need to have a new eye made and pay again. When I first had the eye made and complained about the fit he told me to give it time. He also said, "there's only so much I can do with a piece of plastic". He wanted to give it a Polish to see if that helped them charged me $100 for a Polish that took 2 minutes. I'll be traveling to California for someone more professional next time I pay 3k for another eye.