I have been to IHOPs all over the country and this location is pretty standard, except for one thing, Ben's exceptional customer service. I have been a fan of the sirloin tips and eggs and New York cheesecake pancakes for almost a decade. That's my go-to order every time I visit. Lately we've been ordering out about once a week for breakfast and I get the same thing every time. Most of the time everything is great and I'm completely satisfied. Unfortunately a few days ago things fell drastically short. Our food was not up to the standard that we were used to, actually it was pretty sub par. Because it was so out of the ordinary we decided to call and just let management know of the decline. At that point Ben offered to replace our meal, great! This morning we put in for our replacement meal and I think they may have set the bar too high. Everything was amazing and Ben went above and beyond to keep our business. We will definitely continue to be regular patrons.