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  • Positively the worst company for communication!! Chose this company based on a remodeling project for a home we're going to be moving into. During a drywall repair, he said there was evidence of termites and he recommended Action. I chose them because they could do it the next day and we were on a very tight schedule. They billed our credit card sent an email and we thought we were done. The next morning I get a call saying a plumber was on the way because they drilled into a waterline. This is an unoccupied home at the moment so we had no idea. Call the office and was told it was repaired. They had no idea about 12 holes cut out in the drywall to repair the pipe. Then I was told a drywall person would be there the next day to fix it....so I assumed it was done (Friday). So I meet a painter there on Saturday and I have two strange men working at the house. Drywall guys were there with no notification and given permission to enter by someone other than me. Why was this not communicated? So they inform me that this will not be completed until Monday. My other contractors have now been delayed a week because of this company and NO COMMUNICATION! I'm now calling the people that were supposed to be there on Monday and delaying them. And why are all these people being allowed into my house without any notice to the homeowner??!! WHY has this company not called me to tell me this?? I'm beyond upset. Now I have a five year warranty with a company that I have no desire to ever do business with! Mike, to you response, you were out of town. No, I was not made aware of any damages until you charged my credit card and the next day. This took place on a Tuesday and you were out of town until the following Monday. No, I would not have showed up to the house on a Saturday with a painter had I been aware that drywall repairs were happening at the same time. And the second drywall company (because the first did a shotty job), didn't sand the repairs. Called and told me my painting company needed to sand them which was an additional charge to me because it was considered a drywall repair. I would love to post the pictures of the repairs that were supposed to be acceptable to us. I also think your comments about not being responsible for any damages that your company causes "read the contract" was unwarranted. You came in and damaged our property and thought you didn't need to repair it properly. I think your customers should be aware of your business practices.
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