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| - This Leon's is located close to the Roger's Centre/Skydome and while they win some points for great prices and stocking slightly more "condo-sized" furntiure, the selection leaves a lot to be desired. I know taste is personal, but there is a lot of UGLY furniture here.
When I decided to buy a three-seater couch, the service started off as just "meh, I've experienced better" and quickly moved into "Eek! Methinks not" territory. Of course, this wasn't until AFTER I purchased the couch.
I was told by the customer service rep that they would remove my old couch when they brought my new one. I was very specific, I live in a condo building that does not have any place to dispose of large pieces of furniture and there is no where for them to "leave it" on the curb. They told me "no problem! we deliver to condos all the time, we understand your situation." I was actually out shopping with my parents that day and they overheard the ENTIRE situation.
When the delivery folks actually showed up, they told me all they can do is bring the couch downstairs to leave on the curb (uh, I live on KING STREET and there is a pub at bottom of my building, you can't just leave a couch down there). I immediately got on the phone with Leon's and was told by the woman who answered that indeed, this is standard practice and they NEVER would have told me they would remove the couch. Except they did.
I asked to speak to the manager, I was told the manager does not take phone calls customers. I asked to speak to the rep who told me that the couch could be removed, and I was told he was not able to come to the phone either. My salesperson (different from the rep) called me back and told me that this is just the way it is. I complained some more and asked to speak to the manager. Again I was told no.
I later called and asked to speak to the manager directly and although they tried to give me the run around I told them I would keep calling back until I spoke to a manager. The manager finally came on the phone and although she apologized that I had so much trouble getting her on the phone, she backed up her staff and said "I think you misunderstood the salesperson" and she couldn't do anything for me. Totally not pleased.
I happened to call my parents after this exchange and my Dad, quite annoyed on my behalf, went to the store to explain that he head the same thing to the manager who also was not impressed.
After a lot of hassle on the phone with these guys, feeling like I was mislead (or even lied to), and paying $100 to 1-800-Got-Junk to remove my old sofa bed couch - the great deal at Leon's totally wasn't worth it.
To further prove how awful Leon's is at communication, I paid an extra $50 or $60 to get the couch treated so it wouldn't stain. They never explained to me that someone would have to come to my condo AFTER purchasing the couch. And the guy from this out-sourced company said, "Yeah, most people are surprised when this happens."
I definitely won't return to Leon's and I advise you to shop there at your own risk.
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