I have been going to Sassoon for a few years now and have always had ben cut my hair. I have thick and wavy hair and after reading the prior review I felt compelled to write my own. I like how ben layers my hair and it is long as well I feel like the weight that is removed w the layers makes it much more manageable. My experience w ben is that he is usually conservative about making changes and really explains the pros and cons of a new cut before jumping in. I always love my hair and have had all different kinds of long layered cuts w ben and he always manages to make it feel fresh and new. I guess everyone has their perspective but I've never loved my hair more or had a more manageable cut than since ben has been doing it!