I love the customer service. I accidentally smudged my nails when they just finished painting them. I asked the same lady that painted them to see if she can touch it up. Without hesitation, right before her next appointment she quickly fixed the smudge on my nail. The business was very clean and so was all of the nail tools. The only thing I had an issue was how much of a hassle it was to schedule an appointment to get a certain design on my nails. Other than that, this place is great!