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  • My husband and I went there for pizza on August 7th. The pizza didn't look freshly made and appeared as though it had been sitting for hours so we opted for a meal instead. The signage indicated their special was something called triple play for $9.19. According to the sign it was a chicken cutlet, pasta and salad. Seemed fair so we ordered two. Halfway through the meal my husband looked at the receipt and noticed he was charged $9.19 for one and $10.18 for the second one. He approached the counter person who rang him up to ask why. The employee said "you ordered premium salads". Still having the salads uneaten, my husband said that wasn't the case. We had one regular tossed and one Caesar. The employee realized his mistake but didn't know how to process a refund so he called the manager, Jose, to the front. Jose immediately upon listening to my husband's explanation began screaming that the receipt said we had premium salads and that justified the extra charge. He didn't care that his employee made the mistake. He just kept screaming "no refund". My husband asked why the signage didn't specify that certain salads came with an additional charge. The response was "I don't owe you any explanation. Now get away from my counter or I'm calling security". The food was only mediocre and for a buck my husband wasn't going to lower himself to the level of this highly unprofessional employee so we tossed the remainder of our food and left. NOTE: this was the only set of employees in the food court not wearing gloves. They were making and serving food and handling money all without gloves. My husband asked the counter help why and the guy just shrugged his shoulders and offered no response.
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