I think like most places the service varies by the person who is helping you. She pedicure was super awesome! Unfortunately my acrylic nails were not as pleasant. The gentleman who was helping me was a little irritated when I addressed the fact that he wasn't shaping my nails evenly, he tried to tell me that the charge was going to be extra to have it shaped in a coffin manner. Luckily I called ahead of time and knew what to expect! However, all that aside my nails were not done very cleanly, he was so aggressive with my cuticles that one was bleeding by the time I left and the rest have been peeling since. I will probably go elsewhere for my fill now