It took at least 15 minutes before I could find an employee to answer a question. When I found him, he kept walking, while I trotted along beside him, showing him my piece of hardware that I needed to replace and asking where I might find such a thing.
"Somewhere else," he said.
So I went to Home Depot. I had a long list of things to buy, in addition to that little metal thing, and I bought them all there.
Other than the one employee with poor social and customer service skills, however, I've always had excellent experiences at Lowe's and usually find exactly what I need. The only caveat is that I have to know precisely what I need, and I have to find it myself. The employees at Home Depot on Pecos are a lot friendlier and more helpful.