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  • First of all, let me say, Porter's frontier direction as a company is exceptional. From remarkably low rates to excellent in-flight amenities there's a great many pleasant things that can be said about Porter, I'm here to mention that which is unpleasant. At a glance: Porter's customer service is virtually impossible to contact. Both their toll free support number and Toronto 416 result in a repeated ringing tone that no one ever answers. No answering machine, no customer support messages. It's strikingly akin to calling my deaf grandmother. The only way to reach them seems to be to leave a message at the baggage claim office: 416-619-8584 and leave a message. They usually get back pretty quickly with those messages. I'm not even going to explain in-depth how I paid an additional $300 in excess baggage fees per Kilo ON TOP of what was stipulated on the website ($50 per 1st extra bag, $70 for every bag thereafter). Or how I put NINE FRAGILE STICKERS on one of these costly-to-transport suitcases only to find that, upon arrival in the baggage claim, my suitcase did not show up in the fragile section. It was with the regular baggage with ALL NINE FRAGILE STICKERS REMOVED AND THE CONTENTS DESTROYED DUE TO BLUNT IMPACT (antiques worth thousands of dollars that were thankfully insured- to a degree). There's so much more I can mention, like the horrible check-in attendant at the airport in Chicago who was absurdly unreasonable and unprofessional, but I needn't leave such a lengthy review. I think I've gotten my warning across. If you want more information on this story email editor[at]cynicologist[dot]com.
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