If you're searching for an ace BMW service manager, look no further. Ask for Eric Oram at Hendrick Northlake. In every instance of interacting with Eric you will experience only excellence in customer service. He makes it look so easy and makes the car servicing experience a breeze for my entire family. My entire family absolutely enjoys working with Eric - we so appreciate his professional demeanor and the awesome care he takes of our cars. Way to go "E"!