I rented a car here twice in the past week for the first time and I was very impressed with their customer service and general operations.
For both rentals I dealt with Patrick, the general manager there, and he was friendly, courteous and made sure that you were well taken care of. He even greeted me by name when I arrived as he seems to be completely on top of all the reservations for the day.
This location get busy at times, but the staff there made a great effort at keeping things moving and the wait was never unnecessarily long nor annoying.
The location is very convenient as it was a short walk for me from work and my office (though they do have a pick-up and drop-off service) and there is a gas station across the street which is very handy for filling up just before returning your car. It definitely serves the King West and Liberty Village residents well as the prices are very reasonable especially if you need a car for an extended period of time which would be very expensive if you went with the popular ZipCar/AutoShare/Cars2Go route.
The only minor fault is that they are closed on Sunday and they close on Saturday at noon, so if you need a car for a day on the weekend you will need to rent for the entire weekend.
Keep up the great work!