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| - Sweet Pete is just a few minutes away from me - but the convenience ends there!
With me having very little bike experience, the first salesman to help me was completely professional, and allowed me to put a suspension mountain bike and a road frame on layaway. By the time I had paid for all of it, bike and accessories, I had given approximately $3000 to Sweet Pete.
My payments were regular. However, I noticed the salesman getting impatient with me as the weeks went on, especially when I tried to upgrade parts of the bike, even though they said it was fine to give me store credit (or subtract the necessary amount) as I changed parts of the bike I was buying. (The salesman gave the impression that if I wasn't purchasing the replacement part, he needn't explain to me its details!)
By the time I had paid close to $2000, Sweet Pete had a sale for 50% off certain accessories. This was great, because I would be able to add a lock and a helmet to my account! The owner (as was the impression I received of him) told me that I couldn't do that. He said it was just a promotion for customers on that day only. I felt shocked - was I not a customer? I asked for my money back and he said no. We ended up having a heated argument and I threatened a lawsuit to get my refund. Just then, I was pointed to the actual boss, who was sympathetic with me and wondered why I had a problem. He immediately asked if I wanted to take the accessories with me now (he would just subtract from the bike on layaway) and told me he appreciated my business. He even told me if I wasn't satisfied I could have the refund.
I should have taken the refund! After that day, when I would drop off payments, I would be given a sort of silent treatment by most of the salesmen! On the day of the pickup, I had to ask about the warranty, and was told of that which was not covered by warranty, instead. I felt as if I had just bought a dead cow. He did not bother to explain the actual warranty, and dismissed me. Then I reminded him of the accessories that came with the bike, which he forgot! When I got home, I realized he also forgot to give me the lock I purchased! Thank goodness I met a kind salesman upon my return, who gave me a sheet with in-store warranty and my lock.
Sweet Pete turned out to be a sour experience, but I'll keep my chin up when I'm in their store to cover tune-ups under warranty.
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