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  • This was my second time at this tea shop and, unfortunately, it will be the last time I give this place my business! My first visit was very pleasant the service was a little slow but the girl who was working behind the counter was very friendly and knowledgeable about the company's products so I did not mind slow service. I brought my husband and 3 children here as we wanted to take the kids outs for some warm drinks and snacks. I had told my family what a nice spot this was and I like supporting local businesses instead of always supporting the big chains. When we arrived the place was not very busy the kids wanted hot chocolates with whipped cream and we were told they were out of whip cream and they were also out of milk. My husband ordered a cup of loose leaf tea and the server gave him the wrong kind, the server apologized and gave him the correct tea. I ordered a small coffee and noticed as it was being wrung up it was put in as a cappuccino which was $3.50 I asked about this and the server said the cash register did not have a coffee button. I thought to myself $ 3.50 for a small coffee in a paper cup! After paying and waiting over 15 minutes for the other server to run to the store to get some milk we finally got our beverages. No apology for the wait whatsoever! I also ordered 4 cookies and when I went up to the counter to get them there was only 2 cookies on the plate the server accused me of only ordering 2 cookies and I would have to pay for the rest. Considering the wait and mistakes that were made the server could have at least offered to give us the 2 $1.50 cookies for all the screw ups as we had already spent $23.00 for 1 coffee, 1 tea, 3 hot chocolates and 2 cookies. Common sense you would think! All while this was going on the 2 servers were both fixated on the movie that was playing on the TV not seeming to care about the customers. I am never one to complain about service as I too have worked in the service industry and usually I give the establishment the benefit of the doubt as I know what working with the public can be like but this place was ridiculous! I give this place another year and it will probably be another downtown Newmarket business that goes under!!! I won't return and I will spread the word!!!!!
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