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| - 2012 has been wonderful for me at the W Montreal.
Duane (a/k/a Mr. Nightlife at the W), sent me an email inviting me up to Montreal for NYE. I figured that it should be a good time from everything he was telling me, so I went for it. Brilliant room, exceptional party, and I happily extended my stay because downtime at such a comfortable and welcoming place should be cherished.
Came back through for 5 nights over Formula 1 weekend, where I was treated to absolutely stellar service. From the valet to the extraordinary room service (which, by the way, now offers Nespresso machines in the rooms for coffee!), to the thousands of extra Starpoints for making a green choice - this place just cannot do wrong in my book.
The staff here continue to go out of their way to be absolutely exemplary. New Year's Eve, I am dressed and ready to go...only to find that I managed to leave my cufflinks 500 miles away in NYC. In a panic, I go down to the concierge (Hugo), and he quickly goes to his locker and gives me a W Hotels cufflink set of his own. No charge...just "Have a good night and Happy New Year." The room service staff, particularly Meryem, were simply charming, friendly, and a pleasure to interact with first thing in the morning. Last, but not least, the hotel warmly welcomed me and loaded my room with Happy Birthday celebratory items.
I'm sure that some of it is my general status with Starwood, and some of it is due to how often I come back here, but all in all, the W Montreal staff seem to truly care about making a wonderful impression, whether it is the first time or the fiftieth time.
This property is slated for a decor refresh, which I'm ambivalent about. I like the dark look of the rooms and the lobby, but would be keen to see what will come of it. Whatever the construction ends up doing, I don't expect the level of care to diminish.
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