I bought a used Mini 2009 and my salesperson was Alexa. Initially she was superb.....and then it went all down hill from there.
They claim the cars go through a complete service and then when you have the brakes checked ....they read low. Air filter, cabin filter were never looked at and were filthy. It took weeks to get a service report on the past basics such as oil change, brakes and what ever was done to this so I can properly service my "new to me" Mini.
Alexa promised us touch up paint and it is months since I have the car and no paint so far. Don't promise if you can't deliver.
Dawn at service was very condescending when I had my Mini served there for promised free repairs. I was promised a loaner and had to fight to get it, and was told by her that the filters were not a safety issue and they did not have to address them. Even the low brakes that were showing 1100 miles to change were well in the legal parameters to sell. Parts that were ordered I was emailed that they were in, and when I went to service, they were not readily found.
Upper management was suppose to call me in regard to the issues and never did....it didn't seem that they care.
I finally called again to speak with the sales manager ...... He found my paint on her desk and said he is mailing it Fedx .....hope he does that.
I wish there was another Mini dealer in southern Nevada!