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| - I came here a few times a few months after it opened in Dana Park (Even before the first review of this place hit Yelp, I think). Well, I see I am not alone. Don't even get me started on my experience. It was epic awful.
(1) Wax was too hot. I told the aesthetician. She ignored me.
(2) Wax was dripped on my hair - sticking it to the paper pillow case. (I couldn't move. I was stuck!) Oh wait! There's more!
(3) Wax the size of a quarter was stuck on the top button of my blouse. Blouse cost $50. I never got the wax out. It's BLUE! The wax is blue! I could never wear that blouse again. I bought a new one.
(4) Wax was visible on my neck just below my earlobe.
Other than wax in my hair, I didn't notice the other wax issues until I got into my car and looked in the mirror. This was after I was face to face with the receptionist at check out. She looked at me kinda strange but didn't say anything. Now I know why. Oh yeah, before I checked out, the aesthetician said she was sorry (as she was prying my hair from the paper pillow case). That's it.
This aesthetician was not my scheduled aesthetician. That one was sick. But no one bothered to call to tell me. I mean, we're talking about beauty here! And this is my face that is being waxed! The most visible part of my body! The only face I have! Come on!... Let me know I don't have the person I personally scheduled! Give me the option to reschedule before I check in!... Terrible.
I had seen my original aesthetician twice and was satisfied. Even her work wasn't fantastic, but I was willing to work with her - you know, give her some time and tips. That was the plan...
One positive note, once I found a way to contact upper management, the owner called me right away, profusely apologized, offered to give me 3 months free wax, and to replace the blouse. I thought that was a really nice gesture. I considered it. But that's all. This experience traumatized me, y'all! I ain't ever going back.
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