Very frustrating people to deal with. I've bought original mattress beds for years, and am going elsewhere for my next purchase. They came in, took the plastic off the bed without permission, and now that the bed does not fit the store manager mike says they will not take it back. I get that no one wants a returned bedspring, but how about you don't take the plastic off and call the factory when there is an issue! Instead they left, and now the bed is "used" two hours later, and the factory won't work with me, even though they dropped the ball! No one gave us any policy, including the delivery men who unwrapped the bed without permission! Buyers beware: bad customer service.