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| - Drea, thanks for posting your experience! I completely understand, as I had a very similar experience! I went this morning to use a $10 certificate that I had purchased for $4 through a daily deal. I usually love discovering new places this way because it gives you a chance to spend less money at a new place and decide if you like it or not. And I've made the assumption that owners are happy to see customers with a coupon because it means the marketing they chose worked and new people are coming in. You would THINK they would want to make a good first impression. But not the Coffee Lady! I came in and ordered an egg salad sandwich. She went to her fridge to get some egg salad and said "The tuna and chicken are a lot more filling if you want that, but we are famous for our egg salad." I wasn't sure if she wanted me to change my order, or if she was just making conversation, but it seemed like an odd statement to me and I started doubting my order, but I didn't say anything. The next thing I heard was "Ah, this is kind of skimpy, let me add another egg." And when I looked over, I could see that the container she had pulled out with egg salad was nearly empty, which clearly meant she was using yesterday's leftovers (as it was 8 in the morning when I came in), and I was a bit disappointed that the egg salad isn't made fresh daily. She literally peeled and added an egg right into what was left. I was just surprised at how nonchalant she was. Then I ordered a latte, since I knew I had to use up my $10. The latte was good (nothing out of the ordinary) and she was very friendly to me while making my drink. But then it came time to pay...and when I pulled out my coupon she said "Oh, one of THOSE....great, I have to start my day off with one of those, huh?" WOW! Talk about poor customer service. If you don't want to get new customers into your store at a discount, then why did you agree to the deal??? Her attitude was a total turn off...So then she added up my two items and said "OK, you're just under $10 but you do have to pay tax, which is $.84 and that doesn't include a tip either, if you care." (and this was as I was putting a cash tip in her jar, which she did NOT deserve, and I kicked myself for doing that, though CLEARLY she is hurting if she's that upset that I'm using a coupon, and VOICING that it doesn't include the tip). Then she had the gull to inquire if I lived nearby because she wanted me as a return customer. UNBELIEVABLE. I will NEVER go to this place again. Even if they HAD the best egg salad sandwiches or coffee in town, which they DON'T (and wouldn't you know, I ended up with an egg shell in my sandwich), I wouldn't go back.
I do not like to be negative and truly do have better things to do with my time, but I don't appreciate being treated badly or differently for trying a new place on a budget.
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