First let me say I went to bill luke with every intention of buying a car. the online prices were the best I seen. So in preparation i replaced the windshield in my truck and got it detailed from top to bottom so i could get the best possible price for my trade in. As well as getting my own financing and getting a dealer approved trade in price through auto trader. I arrive at the dealership ask to speak with the sales man i was talking to on the phone she is not here today (no big deal) i start to work with another salesman. I tell him what cars im looking for he shows me the first one (im not to impressed) so i ask to see another car (that was just listed that morning) it took him 20min to located it. but cant find the keys to open it or test drive it. he tells me lets go talk numbers. i tell him i would like to at least see in the car first. he says well if we cant get the numbers right first then it doesn't matter you wont buy the car anyways. i reluctantly agree. we go in the sales guy asks all my info. i tell him he does not need to run my credit because i have my own financing but if you can beat my rate i would use you instead but first lets talk about my trade. auto trader guarantees me that bill luke and any other dealer will give me a min of 16200 for my trade in and that was for fair condition (my truck was in excellent condition) so i should receive around 18500 for it. but after the car buyer looked at if they came back with an offer of 15000 for it well under the guaranteed price of 16200 so i asked why? i was told i had a cracked windshield (remember i replaced it two days before this) i needed two new tires (all five tires were replace 3 mo. ago) and it needed a full detail. all things i knew to be BS. so i called him out on it. at that point i was made to sit in his office for about 45min until i was passed to another salesman who tried to start the process all over again. i told him that the other salesman had all my info. he tells me that they shread everything after they are done with the customer . i tell him he put it in the computer how can you shread that so he leaves? now im given another salesman 45 min later who comes back with a better offer on my truck of 17000 when i tell him i have a offer from another dealership of 18500. the salesman leaves and leaves me in my prison with my keys held hostage for another 30 min. just to tell me that we don't have a deal and practically kicks me out of the dealership saying if i don't take what they have offered i was going to get taken at another dealership and mumbling something about getting charged 2300 for under coatings. over all i had a really bad experience with bill luke and will probably never return.