My AC went out last week, we called Dean around 2pm, he was here within the hour. He did not have all the parts we needed on hand, but got them all and had our AC up and running within a couple hours. Last time our AC went out it took the other company 3 days to get all the parts and get it fixed, and they left a huge mess. Needless to say, Dean will be our new go to guy for AC issues.