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  • A couple of years ago when Allo Mon Coco opened I posted a review praising the food and service. The food remains unchanged. It's well prepared standard breakfast fare. The service on the other hand is, frankly, abysmal. Today for the first time in my life I got up and walked out of a restaurant leaving the meal barely touched. That was after waiting for someone to take my order (i eventually had to track down the hostess, who eventually sent a waitress who said she was "just informed" there was a customer at the booth. Another ridiculous wait for the food - again only coming once I complained to a staff member (the one waitress in the place that seems to genuinely care) to be followed by another wait for toast while everything else went cold. After almost 40 minutes I lost patience and walked out. I could blame the hostess and the waitress, both of whom could be kindly described as indifferent and probably more accurately categorized as both lazy and indifferent. They don't deserve blame though. They were only doing what comes naturally to staff when the management stops managing. I'll give the owner(s) some unsolicited advice. One: Try spending some time in your store. The staff (especially the young ones) wander around aimlessly with no desire or understanding of what is expected. When a waitress tells me she needed someone to notify her she had a customer I really wonder if she ever bothers to look at her station. That's so bush you should be ashamed of how little you put into training and follow-up. Two Put someone on hostess duties who is actually going to greet customers within a couple of minutes and knows the extent of her (his) job. Currently you've got a parade of amateurs - usually waiters or waitresses who have their own jobs to do. Alternately ask the person who seats customers to inform them that they are now being abandoned. At least prepare the customer for the rest of the non-service coming their way. Three If you really don't care about your restaurant - sell it. The food is good. There are some staff members who really do care about doing a good job. Before you kill a good thing at least profit from it. Four If you actually do care about your store. Get your ass off the couch and get back to work. Clean house. Light a fire under the lazy ones and if they still don't rise to the job boot them out. Inspire the good ones to meet your standards (you'll need to show everyone that you actually have those standards - something not currently evident) Five Let me know when you get your act back together. I'll come again. Until then, Laval isn't far away.
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