| rev:text
| - The work Gates Auto Body did on my car was fine, but they use a third party customer satisfaction survey company that harassed me for over a week with several calls per day from a blocked phone number.
After I picked up my car, I started receiving several calls per day from a blocked phone number. Every time they called me, they'd either hang up before I could answer, or if I did manage to answer the call, I was met with silence and then hung up on.
Finally after over a week of this, I answered one of these calls and was actually connected with a person, who told me they were conducting a customer satisfaction survey for Gates Auto Body. I asked if their company had been trying to contact me for a while now and this person said yes. I refused to answer the survey and insisted on being removed from their call list.
At no point in any of my interactions with Gates Auto Body did any of their employees tell me to expect a call from a blocked number and that it would be a survey. I literally had no idea why I was receiving several calls every day that I had no way to connect with a person before being hung up on. To say this experience was frustrating is an understatement.
When I shared my experience with my friends, I received the following responses:
Friend #1 had his vehicle repaired at Gates around the same time as me, and has also been receiving constant phone calls from a blocked number where he is unable to speak to anyone.
Friend #2 took his vehicle to Gates for an estimate, never had it worked on by them, and received an overwhelming number of emails nagging him to complete a survey.
Friend #3 is a former Gates employee and was completely unsurprised that I had this experience with the mass quantities of harassing phone calls.
It is quite clear to me that this survey nonsense is business as usual for Gates Auto Body.
So, to prospective Gates Auto Body customers: if you take your car to be worked on at Gates Auto Body, be prepared to be harassed to take a survey.
To Gates Auto Body: if you really care about these survey results, you should use a survey company that doesn't harass the crap out of people with mass quantities of calls from a blocked number because they can't be bothered to use a properly functioning auto dialer. You should also probably inform your customers that they will be contacted for a survey, and give them the opportunity to opt out BEFORE they get harassed.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)