The whole idea of a no kill shelter is admirable, especially in Phoenix where we have such a problem with homeless pets and overpopulation. The staff were great, friendly, patient and knowledgeable. And each one explained every step of the process all the way to what they were all about and why they are a no kill shelter. I learned as much about the members of the staff as I did each dog. They never rushed us or got impatient with our indecisiveness. It's so hard to pick one dog to take home with you! You can tell they genuinely love their jobs and what they are doing and they have organized systems and policies which is great. The only minor complaint we had was that we arrived around the same time as another family and were all there to see (adopt) the same dog! We finally had to go back to the sign in sheet and see who actually signed in first but they handled the misunderstanding with diplomacy and tact and at the end, everyone took home a new pet! And that's the most important thing. I love my new puppy and I think I was meant to get her instead of the dog that went to the other family. Funny how things work out that way sometimes. They had reasonable adoption fees, leashes and tennis balls to take home, a bag of food and my puppy was spayed and microchipped. Overall a very good experience! I just wish I could save all the dogs there!! : (