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| - I went to Wildfire last night with my husband and two children. Let me start by saying we have been to Wildfire many, many times the past several years, more than 7 times. It has always been our family favourite. Our expectation when we go here is great food, steak cooked to perfection and amazing service. We went last night for my husband's birthday. We thought we would get a meal to remember, but we were sadly disappointed. I kept on apologizing to my husband for taking him there.
I am used to someone greeting us when we enter, and holding the door open. No one was at the front desk. We waited for her to come back and acknowledge us. We were seat, and our waitress was okay, in the past we had Keith who was phenomenal. I had purchased a Groupon for two with alcohol. In the past, we were able to get a cocktail (a martini), but we were not allowed this time. I noticed many of the waiters were fairly new, but didn't think anything of it. We gave our order and my husband and I had ordered steaks medium well as this is our meal EVERY TIME we go to Wildfire. They both came well done and to my impression smaller, not as good a quality as previous steaks. This is the first time in all the many times we have been to Wildfire that we had to return our food. The waitress came, and seemed to go on saying what it means to have steaks medium well, and how it should look. ( I got the impression she doubted we knew how we liked our steaks). Then she looked at our steak and agreed it was over cooked. She actually asked us if we wanted a new steak...?? Of course we wanted a new steak! Then she took our steak away while we ate the rest of our meal (veg and mash potatoes/fries). Even the mash potatoes which I usually love, seemed blah. When the steak came eventually 15 minutes later, we were done our sides, so ate the steak alone. Sure she apologized, but the experience was gone.
The waitress disappeared, only came once to fill our glasses with wine and water. Someone else came by eventually because our waitress was busy. They were nice enough to bring a cheesecake for my husband with a sparkler on it, but had brought a wrong dessert for my son. So in the confusion of having all the desserts brought at the same time...the birthday surprise was lost. The waitress never came back, another person took our bill. We had purchased a groupon, but ended up buying over $100 worth of other things on the menu. It wasn't like this meal was cheap because the groupon also cost $98! I asked the Server who gave us our bill (btw different person), "Is the management different? Things have changed." He said "No it hasn't changed" I said it is very obviously different, and not in a good way. We left and usually they say "bye, thank you for coming" when we leave and open the door, but not at this time. My husband and I won't be going back anytime soon. Wildfire is definitely not to the calibre we were used to.
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