My husband and I used to come here frequently and then stepped in one day during winter to find the place freezing. It was so cold the waiter was wearing a hat and gloves, we could barely enjoy our meal. Our waiter told us the owner refused to put the heat on higher. Fast forward to a couple weekends ago we were down the street and decided to try this place out again, this time there was a family complaining to the owner about how hot it was and they stated" we tell you this all the time in the summer and winter you need to fix the temperature or people will leave" . The owner did not seem phased at all by this. Nonetheless I could barely eat my meal it was so hot in there. The biggest pro they have is their varied appetizer list compared to most other pho restaurants. However they aren't all that.