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| - By far the worst experience of our kitchen remodel was working with Papagnos. Trying to receive quotes was like pulling teeth. We are reasonable people and never requested anything out of the ordinary but were treated like an annoyance by both the owners daughters Ari and Jessica Papagno. Papagnos no showed day of templating/measuring and had to rush out an hour later after I called. Total lack of communication and organization.
Then the day of the install comes... We were told they would start at 8:00 a.m. Sharp. At 9:00 a.m. I called and spoke to Christina. I asked her when they would be arriving, and she responded "for what?" I said "the install... " several hours later they showed up with half the material. Totally unprepared. The next day behind schedule they installed the rest. This is where things start to go really down hill. The kid that was head of install was shaky and nervous, and drilled into our new cast iron sink. Yes, it came pre-drilled with large openings for the faucets. Yet, he couldn't manage drilling through the counters so they opened at the same spot for plumbing. He actually damaged our new $$$ sink by drilling into the pre-drilled holes.
Glue from the island install oozed out onto our new hardwood and I have stains and spots where it landed that I cannot remove.
The quartzite counters had heavy scratches all over the place. Totally neglectful in handling and delivery. We were told they would fix the scratches and it would be buffed out and polished. Several days later we have someone come out and buff out the scratches. Totally neglecting to cover our newly installed hardwood floors. So we had to call and complain, the guy was instructed to cover the floors better. But were left with hours of scrubbing our floors to get the dried sediment from the counters off the floor.
Now my counters don't have scratches, but they are completely uneven and are hazy in spots. The perimeter is dull and no longer polished like the island. So again, I contact Papagnos and weeks pass without being contacted to fix the counters. So finally after trying to get a hold of Christina to schedule us, someone comes out again. Improved, but there are still several dull spots that look like hazed etch marks. So at this point I'm beyond exhausted and frustrated dealing with these incompetent dolts. I pay the remainder of my balance due. I have many, many, many more projects to do. I will NEVER work with Papagnos again and I would NEVER recommend them to anyone. Total disaster, terrible customer service, and horrendous craftsmanship and execution.
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