My husband and I recently ate at BRGR during a trip to the Pittsburgh Arts Festival. We thought it was great. We were seated near the bar and the waitress immediately brought water to the table. From that point, our service was acceptable but not great. The decor is contemporary western which compliments the beef dependent menu. The bathrooms were clean and attractive.
Now, the food. The food was great. We ordered and split one of the adult milkshakes and it was amazing. I now believe that no vanilla ice cream should be served without bourbon. I had the button buster which was delicious and rich, my husband had the smokehouse bison which would be my choice for our next visit. We shared an order of fries which were tasty.
All in all, it was a very good experience. Only 4 stars because our waitress was too busy socializing to give us the caliber of service I have come to expect with any restaurant, but especially for a restaurant with what appeared to be an abundance of wait staff for a relatively slimly populated dining room. We would certainly return.