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| - I have never experienced anything like what I suffered through with this salon. When you first go, everyone is nice and the place looks very professional and it is designed well - but don't be fooled like I was, it is all superficial. I asked for ash brown hair.. My hair was healthy and hadn't been died in 10 months because I am from Toronto originally and have an incredible salon that I usually go to there.. However I was desperate for a hair dye and didn't have time to fly to Toronto so I went here based on the few good reviews that I read. This is your typical posh salon where the stylists have quite the conceded posh attitude, they seem to be "fake nice", especially since one stylist was smiling at another client while whispering how annoyed he was with her - but honestly I was happy to put up with the crappy attitude of the stylists so long as they did my hair properly. I very specifically told the owner/head colorist that my hair could not take more than 10volume as my hair lightens too quickly with the typical 20volume peroxide.. He seemed to understand however at the end of the treatment I noticed my hair was brassy and too warm and too light, I asked if he had used 10volume and he said "no I used 20volume" he said he would fix it so I went back and he only made my hair a darker really ugly colour and he told me to go home and see how I feel after a few days - everyone who saw it told me that it looked like a cheap out of the box gray-coverage dye... For $250 this was unacceptable. I tried calling but he "he was busy" and receptionists are all very nice and I think they know that the owner is rude and crazy, but they kept passing along my messages and I got no phone call back, after a couple weeks I decided to finally go to the salon and try to speak with the owner (I had already booked a flight to Toronto and my regular stylist said that she will try to work her magic and make me beautiful again, but I still have to wait 2 more weeks with this terrible colour), when I arrived i politely waited until the owner/colourist came to talk to me.. And before I could even open my mouth he was screaming at me and had his finger in my face.. It was so bad that I had to film him (the phone was beside my face and the camera could see only up his nose, that's how close he was to my face screaming at me that he will not fix my hair and not give me money back - keep in mind that I hadn't even yet mentioned that I wanted money back.. I hadn't said anything other than "hello, thank you for finding time to speak with me" lol!) anyway, I asked if he could please step back and let me speak and he refused and he said he was calling the police lol at this point I thought that maybe he was on drugs or something because he was acting like more of a lunatic than what you would expect from a business owner/service provider.. Still without allowing me to say a word, he began saying that I could take him to court if I want but he will do nothing for me - he even continued to say that I was harassing his receptionists by calling the salon 5 times in the past 3 weeks... I think I was just in shock at the whole thing because I was just sitting there waiting for him to stop yelling and I couldn't even think of what to do because this was not something I've ever seen or expected.. He ended up rambling something about my Facebook photos.. Which makes me feel uncomfortable because I didn't give them my Facebook profile which means that he probably sat there like a 14 year old girl creeping and stalking my Facebook.. Just extra weirdness to add to this whole thing.
So enough of my detailed rambling, but I just want everyone to get an idea of how ridiculous this place is and how bad it was so that they never have to find themselves in that situation. And the best part - just to give a final idea of how amazingly looney this guy is, after the police got there and I told them what happened they advised me to take him to small claims court and file a complaint with the consumer protection bureau.. And the receptionist quietly apologized to me on the way out as though she was afraid of the crazy owner.
Also, I didn't even complain about it because it's not a big deal, but the other guy had cut my hair unevenly lol so I'm not sure if all of the stylists are even properly trained/licensed.
Bottom line: insanely rude stylists, lack of skill, poor client relations, lack of common decency. I don't understand how they have any good reviews at all, maybe these people are easily charmed or have gotten lucky, but if you are picky with your hair and have high standards, find another place to go.
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