| rev:text
| - I would like a refund of an product I ordered and never received in the amount of 7.81.
On 1/15 and 1/16 I attempted to purchase food from two different Jack In the Box's at two different locations. I received only one order and it was wrong.
1/15 at about 5:20 PM I went to the Jack in the Box located at 620 E Buckeye Rd, Phoenix, Az for a #4, large size with ice tea and onion rings. She didn't understand me so I had to repeat it for her to understand. I went around to pay and there was two cars in front of me. I pulled up payed one girl who gave me my tea and then disappeared to the back of the store. Another girl gave me my food. The food I received was a Jumbo Jack with no cheese and regular size French fries. The lettuce, tomato and pickle were so far off the bun it was easier to just take it off, additionally the bun was torn.
1/16 at about 5:20 PM I went to the Jack in located at 3150 E Washington St, Phoenix, Az for a #4, large size with ice tea and onion rings. After I repeated my order no less than three times because she either didn't hear me or she was guessing at what I said I told her to forget it and left. I then went to 620 E Buckeye Rd, Phoenix Az since it was on my way. Again, I ordered #4, large size with ice tea and onion rings, this time she understood it. I pulled around and notice there was no one in line. After I paid the girl she provided me with my ice tea. She left the window open so I can see inside the store. I noticed someone in a light grey shirt eating something as she was throwing something away into the trash can next to the window, the girl that was helping me was waiting or the Jumbo Jack and texting on her phone. She then walked up to me and asked me to back up and pull forward again. I have never been asked that so I asked why, she told me because the timer needed to be reset. She said they are still waiting for the onion rings. I told her no I would not back up and I wanted my food. She appeared to be upset with that responded with, "never mind!" and closed the window. She then went to the back of the store where I could not see here. Not having the time to wait I decided to leave since this adventure was yet again taking longer than 5 minutes.
Both times I was on my way from my full time job to teach for a group. I had only less than 5 minutes to get the food so I can eat on my way to teach. With the substantial pay raise they received with increase in minimum wage you thing there would be some pride. Is it that hard for a customer to ask of someone making at least 10 an hour to get an order correct and timely at a fast food drive-thru? At the very least how hard is it to put lettuce, tomato and pickles properly on a burger?
Anyway, I would like the money refunded back to my card. I would also suggest that Jack in the Box review the level of training and/or skill of the employees working at the stores, specifically these two.
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