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http://www.openvoc.eu/poi#funnyReviews
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  • My wife and I were hesitant to use First Impression's at first, but we are happy we chose them in the long run. Initially we met with a sales rep in Scottsdale and we were not impressed with the customer service he provided so we chose to go with another company. We then received a call from Paula (Customer Service) who said she would get us another sales rep. We also expressed our concern over the online reviews and she assured us they no longer used those installers. We agreed to meet Thomas (Sales rep) who was enthusiastic and easy to work with. Thomas got us a great deal and we bought the Naples door. We then received a call for the install date. Our concern grew when the install date was changed twice but we were advised it was because the door didn't pass quality inspection. The install day finally came and Thurman (Installer) installed our door. Thurman was awesome! We told him the handle he was installing was wrong and he assured that this would be corrected soon. We received a call from Jennifer (Customer Service) the next day who said there was a miscommunication about the door handle and that she would get it corrected. Two days later the correct door handle was installed. Apparently Thurman went out of his way to pick up the correct handle. Prior to all of this, Jennifer had also gone out of her way to pick up the correct handle. I would like to thank Paula, Thomas, Jennifer and Thurman for a job well done. Thank you First Impressions!!
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