Go on their Facebook page to see other complaints. If you can go elsewhere, do. I have been trying every weekday for over a month to get my hubby an appointment with a pulmonary physician as he is having trouble breathing. First they need him to have xray and pft before they'll get him an appointment. Done. Then they can't find his papers. I get them sent again. Then daily calls to their line, which tells you are 3rd in the que but they can't take your call so leave a message - every single time. No one will ever call you back even though they say they will, they won't. You will just have to keep pushing buttons and hope someone in an another dept can get to a human. Once you get to a human, they still can't get you an appointment and they can't figure out why. But they promise you they will call you back, they won't. I have called them every single day. They acknowledge they have everything they've asked for. But I still can not get them to schedule an appointment or follow up as promised. This is by far, the most ridiculous office protocol I have ever seen - I have seen hundreds. After 3 months, my hubby still doesn't have an appointment not for lack of trying. I can not dislike them enough. They are sincerely worse than trying to deal with the dmv or irs.