I've frequented many Burberrys, both outlets and full retail stores and this one def lacked in customer service. When I'm paying this much for a handbag or shoes, I really am paying for someone to cater to me...so I was bummed out to see that at this store no one really asked to help me out. I understand some nouveau-riche ppl were hanging out there and spending like money was going out of style but hey my money isn't any less green. anywho, wasn't impressed Burberry!