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  • I had to have had the worst experience at this location this evening - June 11 starting at 6:36. We were greeted by a hostess who clearly should not be a hostess as she had no personality. We usually go to this location 2x a month 5031 Hurontario location for the wings. We are use to bubbly hostesses. We asked to be seated on the patio and she said go ahead. We walked to the patio and she was right behind us. When we got onto the patio she stopped and stared at us. We looked at her and were waiting for her to show us to our table. She just kept staring at us. Okay so we then asked her "can we sit anywhere?" and she replied yes. We sat at a table and she walked away. Great start to the evening!! We then saw our waitress for the drinks at 6:50pm - 14 minutes later a sweet waitress who you could tell was trying to hold the patio on her own. We gave her our order and drinks all at once because we knew we were going to be in for a long wait. at 7:25 we still had not seeing our dinner. Went to speak to the manager as we are now almost at an hour for our meal. This is is my favourite part, manager comes out. Clearly does not want to be any where near this restaurant looks at me and says "Yes???" okay ... I said it's 7:25pm we have been here since 6:36pm we have not received our meal his response "ok so you haven't got it yet?" but more of a tone like so what? i said that's correct we have not received our meal - he continues to look at me and with the tone like why are you bothering me??? okay so i realized I'm wasting my time. He then said I will take care of you something on your bill and sorry for your wait. I said to him thats not the point i'm not here looking for a free meal I just want my meal. He stares at me. Okay so everyone likes to just stare at this restaurant. I walked away and he just was like whatever attitude. Do not understand how this guy has a job as it is obvious he has not training in customer service. Finally we got our meal at 7:30pm we ate and the poor waitress who served us apologized not even the manager came to the table to apologize.The poor waitress had to! I did not want a free meal and the manager did not take care of any thing on the bill like he said which I was happy to pay as i was complaining only to get my meal not a free one . I told her it's not her fault and that she deserves a raise for holding the fort. Never going back, will never recommend to anyone. The manager needs lessons in customer service!!!
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